- Has your password expired?
Your NetID account password expires every 90 days. If you have not changed your password recently, it may have expired. To change your password, go to EntryPoint.
- Have you typed your NetID username and password correctly?
Check to make sure your caps lock is turned off. Use your NetID password to login to the Blackboard System.
- Have you forgotten your password?
Students can contact:
- ServiceDesk:
412.237.3275
- Allegheny Campus Open Lab:
412.237.2655
- Boyce Campus Open Lab:
724.325.6722
- North Campus Open Lab:
412.369.4153
- South Campus Open Lab:
412.469.6328
Your Student ID number is required for account support.
- What does this error message mean?
Could not login. Valid authentication credentials were not provided.
Causes:
- Misspelled NetID password
- NetID password expired
Resolutions:
- Double-check NetID password spelling
- NetID password is not the same as the password for CCAC Central
- Reset your NetID password
An error occurred in the authentication module: Error occurred while trying to lookup the current session in the database.
Causes:
- Cookies
- Browser security setting is too high
Resolutions:
- In Internet Explorer, choose Tools -> Internet Options
- On the Security tab, set Security to no higher than Medium
- On the Security tab, add "http://courses.ccac.edu/" to the Trusted Sites list
- On the Privacy tab, set Privacy to no higher than Medium
- On the General tab, click Delete Cookies
- Reboot you PC
An error occurred while the system was processing this login request.
Causes:
- Misspelled NetID username
- NetID account has not yet been created in Blackboard
Resolutions:
- Double-check NetID username spelling
- Accounts are created in Blackboard 24 hours after registration
Challenge Token Null
Causes:
- Bookmarked the wrong Bb login page
Resolutions:
- Delete Cookies, Temporary Internet Files, and the existing Blackboard bookmark
- Bookmark only: http://courses.ccac.edu/
- No other pages in Blackboard can be bookmarked successfully